Help Center
Everything you need to know about using MEIDU, your order, and our guarantee.
Using MEIDU
- How do I apply it?
- Pop on the gloves and cape, pump onto damp hair, lather, wait 5 minutes, rinse.
- Do I need to patch test?
- Yes — we recommend a quick patch test 24 hours before your first use.
- How long does it last?
- A few weeks per application; re-apply anytime to refresh.
- Does it cover stubborn grays?
- Yes — leave it on the full 5 minutes (or slightly longer) for the most even coverage.
Orders & Shipping
- When will my order ship?
- Within 1–2 business days, with tracking.
- How long is delivery?
- Most US orders arrive in 5–9 business days.
- Where's my order?
- You'll get a tracking link by email — check there first, or contact us.
Returns & Guarantee
- What's your guarantee?
- 30 days, money-back. If you're not happy, we'll make it right.
- How do I start a return?
- Email support@meidu.store with your order number.
Still need help? Contact us.